PRIVACY POLICY

Last updated: March 2026

Omega Tours respects your privacy and protects the personal information you share through our website, forms, WhatsApp, email, booking requests, waivers, check-in forms, payment links, and booking systems.

1. What We May Collect

We may collect:

• name
• email
• phone number
• booking details
• pickup / drop-off details
• driver’s license or ID when required
• waiver and eligibility information
• payment status and transaction references
• technical website data such as IP, device, browser, and usage data
• communications and support history

2. How We Use It

We use information to:

• answer inquiries
• confirm reservations
• process payments
• coordinate logistics
• verify eligibility and identity
• maintain safety and incident records
• improve service
• comply with legal, tax, fraud-prevention, and operational requirements
• support complaints, chargebacks, disputes, claims, and recordkeeping

3. Payments

Payments may be processed through third-party providers such as card processors, PayPal, Stripe, Apple Pay, or Google Pay. Those providers apply their own terms and privacy practices.

4. Communications

If you contact Omega Tours through WhatsApp, forms, email, social media, or booking systems, Omega Tours may keep a record of the communication for booking, support, legal, fraud-prevention, and operational follow-up.

5. Sharing

Omega Tours does not sell personal information. We may share data only when reasonably necessary with:

• payment providers
• booking platforms
• staff
• guides, drivers, captains, ranches, or third-party operators involved in the booked service
• insurance or claims handlers when applicable
• legal, tax, banking, or regulatory authorities when required

6. Cookies and Similar Technologies

Omega Tours may use cookies, pixels, analytics tools, and similar technologies to improve the website, measure traffic, improve ads, and support marketing or booking performance.

7. Data Retention

We keep personal data only for as long as reasonably necessary for operations, customer service, legal compliance, fraud prevention, chargeback defense, incident management, tax support, and recordkeeping.

8. Security

Omega Tours uses reasonable administrative, technical, and operational measures to protect personal information. No online system can be guaranteed completely secure.

9. Your Rights

Where applicable under Mexican law and other applicable rules, you may request access, correction, update, opposition, cancellation, or deletion of your personal information, subject to legal, fraud-prevention, tax, safety, and operational limitations.

10. Contact

For privacy-related questions, please contact Omega Tours through the official Contact page or the privacy channel designated in the full Aviso de Privacidad.